General Questions
Do you have a physical store?
Do you have a physical store?
Right now, we’re exclusively an online store, but we’re here to make your online shopping experience the best it can be!
Pickup services from your warehouse
Pickup services from your warehouse
Unfortunately, we can’t offer order pickups right now since our products are stored and shipped from a private warehouse that isn’t accessible to the public. We appreciate your understanding!
Are your products safe during pregnancy or while breastfeeding?
Are your products safe during pregnancy or while breastfeeding?
At Dermessa, we’re committed to offering genuinely clean beauty products. You’ll find a complete list of ingredients for each product right on our product listings, so you can make informed choices.
If you ever have any concerns about specific ingredients, we recommend seeking advice from a medical professional. Just copy the ingredients from our website for the product you’re interested in and have a chat with your doctor. Your well-being is our priority!
There are a lot of K-beauty brands, do you curate other brands as well?
There are a lot of K-beauty brands, do you curate other brands as well?
We’re excited to share that we partner with brands that focus on implementing clean beauty philosophies, aligning with our own ethos. We’re dedicated to sourcing nasty-free beauty products from within Australia and around the World to cater to the diverse needs of our discerning customers.
Why is the brand or product I love not on Dermessa?
Why is the brand or product I love not on Dermessa?
Dermessa have a strict selection process to ensure all our products meet our selection criteria:
- Clean Beauty Commitment: We proudly partner with brands that share our commitment to clean, safe, and effective skincare. Want to dive deeper? Head over to our “Our Story” page to learn more about what clean beauty means to us!
- Free of Nasty Chemicals: Every product is free from 24 harmful chemicals listed on in Dermessa’s Nasty List.
- Proven Results & Ease of Use: Our founders personally test all products for their effectiveness and user-friendliness.
Want to see something specific? We love hearing from our customers! If you have a favourite brand or product you’d like us to consider, or if there’s a specific concern you’d like us to curate, just email us at hello@dermessa.com. Our curation process never stops! We’re always seeking out exceptional additions.
Keep in mind: Due to our high standards, not all products from our partner brands make the final cut. But don’t hesitate to ask!
Are the products suitable for all genders?
Are the products suitable for all genders?
Definitely! At Dermessa, we believe everyone deserves gentle and effective skincare. That’s why our products are formulated with high-quality ingredients suitable for all genders. We focus on addressing skin concerns without nasty chemicals, making our products a great choice for all.
Are you open to collaborations with influencers, media requests, or brand partnerships?
Are you open to collaborations with influencers, media requests, or brand partnerships?
Absolutely! We’re always looking to connect with passionate individuals and businesses who share our commitment to clean beauty. If you’re interested in collaborating, have a media inquiry, or are a manufacturer seeking to partner with Dermessa, please reach out to us at hello@dermessa.com. We look forward to hearing from you!
Contact Us
Contact Us
We love to hear from you!
Contact us anytime at hello@dermessa.com
We aim to respond to all inquiries within 3 business days.
Skincare concerns & products
Allergic reaction to the products
Allergic reaction to the products
We understand the concern about allergies! The good news is that at Dermessa, we take ingredient safety seriously. All our products are free of the 24 nasty chemicals listed on the “Nasty List,” which includes many known allergens. This should help minimise the risk of allergic reactions.
However, if you have a known allergy to a specific ingredient, it’s always best to check before you buy. We recommend two ways to do this:
- Contact us! Just send an email to hello@dermessa.com with the ingredient you’re concerned about, and we’ll be happy to double-check for you.
- Browse our website. Each product page has a detailed description and a full list of ingredients. Please review to ensure they’re a good fit for your skin.
- Do a Patch Test. We recommend doing a “patch test” on a small area of your skin if you’re uncertain.
If you experience any adverse reactions, please discontinue use and consult a healthcare professional if necessary. While we hope it never comes to that, we want to apologise in advance if our products cause any allergic reactions. However, it’s important to note that Dermessa cannot be held responsible for any reactions, and we are unable to provide replacements or accept returns in such cases. Your safety and satisfaction are our top priorities!
How to perform a patch test
How to perform a patch test
Apply a small amount of the new product to a discreet area behind your ears, on your neck, or the inside of your arm. After waiting for 24 hours, check for any signs of sensitivity or irritation. If none occur, you can cautiously proceed to use a small amount on your facial skin. However, should irritation develop over time, it’s essential to discontinue use immediately.
I am experiencing breakouts since starting my new skincare routine
I am experiencing breakouts since starting my new skincare routine
Your skin might be purging! This refers to a temporary reaction that can happen when you start using new skincare products with active ingredients like acids. These ingredients exfoliate and speed up cell turnover, which can sometimes lead to temporary breakouts.
While it may look concerning, purging can actually be a good sign that the products are working! However, not everyone experiences purging, and it depends on your initial skin condition and type.
Skincare is a trial-and-error process. The best way to find what works is to introduce new products one by one. This way, you can identify the effects of each product and allow your skin to adjust.
Remember, a gentle routine that addresses all your skin’s needs is key. If the irritation continues, it could be an allergy. Stop using the product and consult a dermatologist if you experience severe breakouts.
Delivery
When will I receive my order?
When will I receive my order?
We aim to process and ship all orders within 2 business days. From there, delivery times will depend on your chosen shipping method and Australia Post's handling times. For more information, please visit our Delivery page. If you happen to have any questions that aren’t addressed here, feel free to send us an email at hello@dermessa.com. We’re here to help!
Delivery costs
Delivery costs
To find out everything you need to know about your delivery, simply head over to our Delivery page. If you happen to have any questions that aren’t covered there, don’t hesitate to reach out to us via email at hello@dermessa.com. We’re always here to assist you!
International shipping
International shipping
Currently, we’re only shipping to Australia and New Zealand. If you have any questions feel free to drop us an email at hello@dermessa.com. We’re always here to help and look forward to expanding our international shipping options in the near future!
Returns, Refunds or Exchanges
Returns Policy
Returns Policy
For hygiene reasons and to ensure product safety, we kindly ask that opened items cannot be returned for a refund or exchange. However, if your order arrives damaged, we’re happy to offer a replacement or full refund. Simply contact our customer service team at hello@dermessa.com and we’ll be happy to assist you.
Rest assured, we take great care to ensure the quality of our products before sending them out. However, sometimes the journey can be a bit rough, and items may get damaged in the delivery process. If you happen to receive a box with damaged items inside, please reach out to us at hello@dermessa.com within 14 days, and be sure to include photos of the damaged product(s) (no need to include the damaged box, as it doesn’t affect the quality of the products inside).
Our policy has a 14-day window, so if 14 days have passed since you received your purchase, we won’t be able to offer a refund or exchange for damaged goods.
Damaged item refunds
Damaged item refunds
If you’re waiting for a refund, please first check your bank account. Sometimes, it may take a little time before your refund is officially posted. You can also reach out to your credit card company, as they might have some processing time on their end. Usually, it takes up to 10 business days for the refund to appear in your account.
If you’ve gone through all these steps and you still haven’t seen your refund, don’t worry – just drop us a line at hello@dermessa.com, and we’ll be happy to assist you further. Your satisfaction is important to us!
Can I make changes to, or cancel my order?
Can I make changes to, or cancel my order?
Once your order is accepted, we kick into gear to process it and get it on its way to you as swiftly as we can. Regrettably, this means that we can’t make any changes to orders once they’ve been placed.
Please take a moment to double-check all your details before hitting that checkout button! Your satisfaction is our priority, and we want to make sure your order is just right from the get-go.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, ApplePay, and PayPal.
What currencies do you accept?
What currencies do you accept?
All orders are charged in AUD. When it comes to refunds, please keep in mind that they will also be issued in AUD. So, any differences in the amount might be due to the conversion rate at the time of processing. Your understanding is greatly appreciated!
